Return and Replacement Policy
Returns & Replacements
We want to make sure you are happy with your purchase. Please read our policy below regarding returns and damaged items.
1. Return :
You have [7] days from the date of delivery to return an item. To be eligible for a return, your item must be:
- In the same condition that you received it;
- In the original packaging;
- Accompanied by the receipt or proof of purchase.
2. Replacement Policy
We replace items if they are defective, damaged, or incorrect upon arrival. If you need to exchange an item for the same product:
- Notify us within [7] days of receipt;
- Provide a photo or video of the damage/defect;
- Once approved, we will ship a replacement at no additional cost to you.
How to Start a Request
To start a return or replacement, please contact our support team at [Insert Email Address] with your order number.
Note: Items sent back to us without first requesting a return will not be accepted.
Additional Information
- Refunds will be processed within [10-15] business days of receiving your return
- Shipping costs are non-refundable unless the return is due to our error
- We reserve the right to refuse returns of items not meeting our policy requirements
- Customized or personalized items cannot be returned unless defective
Questions?
If you have any questions about our return and replacement policy, please don't hesitate to contact us at
support@veloce.com or call +1 (555) 123-4567